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FAQs

PARTICIPATION GUIDELINES AND BOOKING

1. What are the age restrictions for participation?

  • Suitable for ages 4 and up. Players under 16 must be accompanied by someone aged 16 or older.

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2. How many players can participate in a lane at a time?

  • Only one player is allowed in the lane at a time.

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3. Do I need to book to play on the simulators?

  • Booking is highly recommended. Walk-ins are welcome, but availability cannot be guaranteed.

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4. How long is a typical session, and how many guests can join?

  • 30 minutes for up to 3 guests, 60 minutes for up to 6 guests, 90 minutes for up to 9 guests, and 120 minutes for up to 12 guests. For any booking with over 12 guests, please book it on our events page. 

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5. How far in advance should we arrive for our booking?

  • Please arrive at least 30 minutes before your slot. This allows time to grab a drink and set up player profiles while we prepare your net.

     

 

SAFETY AND HEALTH GUIDELINES

6. Who should avoid participating due to health considerations?

  • Pregnant individuals, those with epilepsy, or those sensitive to light or sound should avoid playing. Players with high blood pressure, heart issues, back or bone conditions, joint injuries, or mobility challenges are advised not to participate.

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7. Can I play if I am intoxicated?

  • No, participants must not be intoxicated.

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8. Is the area monitored for safety?

  • Yes, the premises are monitored by CCTV for your safety.

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PLAYING GUIDELINES

9. What kind of footwear is required?

  • Footwear covering the entire foot is required. Flat shoes are recommended.

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10. Can I bring my own equipment?

  • Yes, you are welcome to bring your own equipment if you wish.

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11. Do we need to bring equipment to participate?

  • No equipment or prior experience is required to play.

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12. Why must the standing area be kept clear?

  • Please ensure the standing area is free of loose balls to maintain a safe environment.

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13. Do I need to remove jewellery before playing?

  • Yes, any loose jewellery should be removed for safety.

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FOOD, DRINKS, AND ON-SITE EXPERIENCE

14. Can we order food and drinks during our session?

  • Absolutely! Each net has an adjoining table where you can enjoy food and drinks.

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15. Can I bring food or drinks into the lane?

  • No, food and drinks are not allowed inside the lane area.

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HOW IT WORKS

16. How does the experience work?

  • Players take turns, one at a time, testing their skills against a virtual animation of a sportsperson. You can select one sport per session.

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