Privacy Policy

This privacy policy sets out how BatFast uses and protects any information that you give to BatFast when you use BatFast websites or applications.

BatFast is committed to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. This policy is designed to comply with the California Consumer Privacy Act (CCPA) and General Data Protection Regulation (GDPR)

What we collect

We may collect the following information :

Identifiers: Name, contact information (email, phone), online identifiers, IP address.
Protected Characteristics: Age range, gender, dexterity.
Financial Information: Credit card information (if applicable).
Geolocation Data: Location information based on your IP address.
Internet or Electronic Network Activity: Information about your interactions with our website and services.
Inferences Drawn from Personal Information: Inferences about your interests based on your interactions.

Your Rights

Under the CCPA, you have the following rights:

Right to Know: You have the right to know what personal information we collect about you, the categories of sources from which we collect it, the purposes for which we use it, and the categories of third parties with whom we share it.
Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions.
Right to Opt-Out of Sale: If we sell your personal information to third parties, you have the right to opt-out of such sales.
Right to Non-Discrimination: We will not discriminate against you for exercising your rights under the CCPA.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service as and when a customer request for information on our product is raised, and in particular for the following reasons:

Internal record keeping
We may use the information to improve our products and services.
We may use the information to follow up with you on a specific request or line of enquiry
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email,phone, fax or mail.
We may use the information to customise the website according to your interests.
We may use the information to display on our leaderboards
In the event of us sharing your data with third parties, we will take into account your reasonable expectations before doing so.

Personal data gathered by BatFast might be used for any of the following purposes :

BatFast’s technical analysis of the information obtained (including health and wellbeing) and for its own marketing purposes;
To retain and transmit your personal data to owners of BatFast equipment, partners of BatFast, venues that BatFast equipment is installed at and/or their primary sponsor for the purpose of technical analysis of the data obtained (including health and wellbeing) and for its own marketing purposes.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use anonymised tracking data to third party applications like Google Analytics to identify which pages are being visited. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. We suggest consulting the help section of your browser or taking a look at the Information Commissioner’s Office Website which offers guidance for all modern browsers.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for marketing purposes.
If you have previously agreed to us using your personal information for marketing purposes, you may change your mind at any time by writing or getting in touch via our website

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to BatFast Cricket Centres Ltd, Unit 12 Quayside Court, Colwick Quays Business Park, Colwick, NG4 2JY.

If you believe that any information we are holding on you is incorrect or incomplete, please write or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Privacy and Cookie Policy

Introduction
1. We are committed to safeguarding the privacy of https://batfast.com
2. This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
3. We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to use our cookies when you first visit our website.
4. In this policy, “we”, “us” and “our” refer to BatFast Cricket Centres Limited. For more information about us see Section 19.
How we use your Personal Data
1. In this Section 2 we have set out :-
  1. the general categories of personal data we may process;
  2. in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
  3. the purposes for which we may process personal data; and
  4. the legal bases of the processing
2. We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is consent or our legitimate interests, namely monitoring and improving our website and services OR monitoring and improving our product features and usage.
3. We may process your account data (“account data”). The account data may include your name and email address. The source of the account data is your or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent OR our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract OR monitoring and improving our product features and usage.
4. We may process your information included in your personal profile on our website (“profile data”) The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is consent OR our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract OR monitoring and improving our product features and usage.
5. We may process your personal data that are provided in the course of the use of our services (“service data”). The service data may include age, gender, handedness, IP addresses, browser and system information, physical location based on our IP address, performance using our products, name, email address. The source of the service data is you or your employer. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent OR our legitimate interest, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract OR monitoring and improving our product features and usage.
6. We may process information that you post for publication on our website or through our services (“publication data”). The publication data may be processed for the purposes of enabling such publication and administering our website and service. The legal basis for this processing is consent OR our legitimate interest, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such contract OR monitoring and improving our product features and usage.
7. We may process information that you post for publication on our website or through our services (“enquiry data”). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.
8. We may process information relating to our customers relationships, including customer contact information (“customer relationship data”). The customer relationship data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. The source of the customer relationship data is you or your employer. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is consent OR our legitimate interests, namely the proper management of our customer relationships.
9. We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data”). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interest, namely the proper administration of our website and business OR monitoring and improving our product features and usage.
10. we may process information that you provide us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract OR monitoring and improving our product features and usage.
11. We may process information contained in or relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record keeping. The legal basis for this processing is our legitimate interest, namely the proper administration of our website and business and communications with users OR monitoring and improving our product features and usage.
12. We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interest, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
13. We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
14. In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
15. Please do not supply any other person’s personal data to us, unless we prompt you to do so.
Automated Decision-Making
1. We will use your personal data for the purposes of automated decision-making in relation to monitoring and improving the usage of our website and/or monitoring and improving our product features and product usage.
2. This automated decision-making may involve targeting our marketing efforts, retargeting users to encourage usage of our products and services.
3. The significance and possible consequences of this automated decision-making are receive targeted adverts, messages and a more tailored gameplay when using our products and services
Providing your Personal Data to others
1. We may disclose your personal data to any member of our group of companies, this means our subsidiaries, our ultimate holding company and all its subsidiaries insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.
2. We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment of exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
3. We may disclose personal information to our suppliers or subcontractors insofar as reasonably necessary.
4. Financial transactions relating to our website and services are OR maybe handled by our payment services providers (Stripe, SumUp, PayPal, Go Cardless). We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
5. We may disclose your personal data where disclosure is necessary for the compliance with a legal obligation or in relation to the sale of a business. We may also disclose your personal data and enquiry data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure in relation to the sale of a business.
6. We may disclose your personal data to one or more of those selected third party suppliers of goods and services identified on our website for the purpose of enabling them to contact you so that they can offer, market and sell to you relevant goods and/or services. Each such third party will act as a data controller in relation to the enquiry data that we supply to it; and upon contacting you, each such third party will supply to you a copy of its own privacy policy, which will govern that third party’s use of your personal data.
7. In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
International Transfers of your Personal Data
1. In this Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside of the European Economic Area (“EEA”)
2. We and our other group companies have offices and facilities in the United Kingdom. The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transferred to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.
3. The hosting facilities for our website are situated in the United Kingdom. The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.
4. You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
Retaining and Deleting Personal Data
1. This Section 6 sets out our data retention policies and procedure, which are designed to he;p ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
2. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
3. We will retain your personal data as follows
  1. As defined in Section 2 of this policy (usage data, account data, profile data, service data, publication data, enquiry data, customer relationship data, transaction data, notification data and correspondence data will be retained for a minimum period of 1 years following from the date of last communication or interaction with our product and services, and for a maximum period of 6 years following from the date of last communication or interaction with our product or services.
4. Notwithstanding the other provision of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interest or the vital interests of another natural person.
Security of Personal Data
1. We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.
2. We will store all your personal data on secure servers, personal computers and mobile devices, and in secure manual record-keeping systems.
3. The following personal data will be stored by us in an encrypted form : passwords.
4. Data relating to your enquiries and financial transactions that is sent from your web browser to our web server, or from our web server to your web browser, will be protected using encryption technology.
5. You acknowledge that the transmission of encrypted or inadequately encrypted data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
6. You should ensure that your password is not susceptible to being guessed, whether by person or a computer program. You are responsible for keeping the password you use for accessing our website confidential and we will not ask you your password (except when you log in to our website)
Amendments
1. We may update this policy from time to time by publishing a new version on our website.
2. You should check this page occasionally to ensure you are happy with any changes to this policy.
3. We may notify you of significant changes to this policy by email or letter if we hold any physical addresses for you.
Your Rights
1. In this Section 9, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
2. Your principle rights under data protection law are :-
  1. the right to access;
  2. the right to rectification;
  3. the right to erasure;
  4. the right to restrict processing;
  5. the right to object to processing;
  6. the right to data portability;
  7. the right to complain to a supervisory authority; and
  8. the right to withdraw consent.
3. You have the right to confirm as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
4. You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
5. In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include : the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions to the right to erasure. The general exclusions including where processing is necessary : for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
6. In some circumstances you have the right to restrict processing of your personal data. Those circumstances are : you consent the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it : with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
7. You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for : the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interest pursued by us or a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interest, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
8. You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
9. You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reason of public interest.
10. To the extent that the legal basis for our processing of your personal data is
  1. consent; or
  2. that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others
11. If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
12. To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
  1. You may exercise any of your rights in relation to your personal data by written notice to us OR by phone, in addition to other methods specified in this Section 9.
Third Party Websites
1. Our website includes hyperlinks to, and details of, third party websites.
2. We have no control over, and are nor responsible for, the privacy policies and practices of third parties.
Personal Information of Children
1. Our website and services are targeted at persons over the age of 13.
2. We do recognise the need to provide further privacy protections with respect to personal information we may collect for any persons under the age of 13 on our website and services.
3. When we intend to collect personal information from persons under the age of 13, we take additional steps to protect that person’s personal information including :-
  1. Notifying parents or legal guardians about our information practices with regards to persons under the age of 13, including the types of personal information we may collect from persons under the age of 13, the uses to which we may put that personal information, and whether we may share that information, and with who we may share that personal information.
  2. Obtaining consent from parents or legal guardians for the collection of personal information from the person under the age of 13.
  3. Limiting our collection of personal information from persons under the age of 13 to no more than reasonably necessary. The personal information may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is consent OR our legitimate interest, namely monitoring and improving our website and services or monitoring and improving our product features and usage.
  4. Giving parents or legal guardians access or the ability to request access to the personal information we have collected from the persons under the age of 13 and the ability to request that the personal information be changed or erased.
Updating Information
1. Please let us know if the personal information we hold about you needs to be corrected or updated.
Acting as a Data Processor
1. In respect of usage data,account data, profile data, service data, publication data, enquiry data, customer relationship data, transaction data, notification data and correspondence data, we do not act as a data controller; instead as a data processor
2. Insofar as we act as a data processor rather than a data controller, this policy shall not apply. Our legal obligations as a data processor are instead set out in the contract between us and the relevant data controller.
About Cookies
1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
2. Cookies may be either “persistent” cookies or “session” cookies; a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session when the web browser is closed
3. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
Cookies that We Use
1. We use cookies for the following purposes :
  1. Authentication – we use cookies to identify you when you visit our website and as you navigate our website.
  2. Status – we use cookies to help us to determine if you are logged into our website
  3. Shopping cart – we use cookies to maintain the state of your shopping cart as you navigate our website
  4. Personalisation – we use cookies to store information about your preferences and to personalise our website for you
  5. Security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally
  6. Advertising – we use cookies to help us to display advertisements that will be relevant to you
  7. Analysis – we use cookies to help us to analyse the use and performance of our website and services
  8. Cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally
Cookies used by our Service Providers
1. We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/
2. Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
3. We use WordPress to host our website
4. We use Woocommerce as a booking platform and an e-commerce site
5. We use Agile-crm to manage our customer data on our e-commerce platform
6. We use Hootsuite to manage our marketing activities and customer data.
7. We use use Stripe, Sum up, Paypal, Go Cardless, Google Pay and Apple Pay as our payment providers
Managing Cookies
1. Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies from these links :
  1. Clear, enable, and manage cookies in Chrome – Android (Chrome);
  2. Enhanced Tracking Protection in Firefox for desktop (Firefox);
  3. kies/ (Opera) (Opera);
  4. Delete and manage cookies (Internet Explorer);
  5. https://support.apple.com/kb/PH21411 (Safari); and
  6. Microsoft Edge, browsing data, and privacy (Edge).
2. Blocking all cookies will have a negative impact upon the usability of may websites.
Cookie Preferences
1. You can manage your preferences relating to the use of cookies by following the steps outlined in Section 17 of this policy.
Our Details
1. This website is owned and operated by BatFast Cricket Centres Limited
2. We are registered in England and Wales under registration number 08721236, and our registered office is at Unit 12 Quayside Court, Colwick Quays Business Park, Colwick, NG4 2JY
3. Our principal place of business is at Unit 12 Quayside Court, Colwick Quays Business Park, Colwick, NG4 2JY
4. You can contact us :
  1. By post to BatFast, Unit 12 Quayside Court, Colwick Quays Business Park, Colwick, NG4 2JY
  2. using our website contact form available at https://batfast.com/contact/; or
  3. by phone on 0800 689 3137.
Our Data Protection Registration Number is A8329764
1. Representative within the European Union
2. Our representative within the European Union with respect to our obligations under data protection law is Jignesh Patel and you can contact our representative by email; info@batfast.com
Data Protection Officer
1. Our data protection officer’s contact details are Jignesh Patel